Shipping

Fulfillment
We’ll transform your pet’s picture into a custom design tailored just for you. You can expect to receive a mockup within 2 to 3 business days, depending on current demand. Keep an eye on your inbox for our email!

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Order Fulfillment Timeline

• Custom Design: Mockup emails are typically sent within 2 to 3 business days. However, processing time may extend slightly based on the volume of orders.
• Customer Review: We’ll wait 48 to 72 hours for your feedback on the mockup. If no response is received within that timeframe, the design will be finalized and sent to production as-is.
• Production and Printing: The average production time is 4 to 7 business days, with most orders shipping by the 6th business day.

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Shipping

• We offer FREE Shipping to the USA.
• All products are printed in the United States and shipped via USPS or UPS, depending on order size.
• Standard shipping times range between 3 to 7 business days, subject to carrier conditions and unforeseen delays.

Shipping Policies

• Shipping timelines are estimates and may be affected by high-volume periods, weather disruptions, or other factors beyond our control.
• Shipping fees are non-refundable once the order has shipped.
• We are not responsible for undelivered packages due to incorrect shipping addresses, unavailable recipients, or security issues at the delivery location if the carrier confirms delivery.
• Returns, exchanges, and refunds are only accepted if items are defective or damaged.
• Buyers are responsible for any applicable customs or import taxes, and delays related to customs clearance.

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Shipping Options by Region

United States

• FREE Shipping.
• Delivered via USPS or UPS.
• Estimated delivery: 3 to 7 business days.

Canada

• FREE Shipping for canvases, art prints, and framed prints.
• A flat $6 shipping fee applies to other items.*
• USPS or UPS will transfer packages to your local carrier.
• Estimated delivery: 5 to 14 business days, depending on customs.
• Customers are responsible for customs duties and import taxes.
• *For PoochPrints Fruit and Bone Pattern Socks, an additional $9.50 shipping fee applies.
  Example: If you order a phone case, mug, and socks, the fee will be $6 for the case and mug combined, plus $9.50 for the socks.

Europe

• FREE Shipping for canvases, art prints, and framed prints.
• A flat $6 shipping fee applies to other items.*
• USPS or UPS will transfer packages to your local carrier.
• Estimated delivery: 5 to 14 business days, subject to customs.
• Customers are responsible for customs duties and import taxes.
• *For PoochPrints Fruit and Bone Pattern Socks, an additional $13.50 shipping fee applies.
  Example: If you order a phone case, mug, and socks, the fee will be $6 for the case and mug combined, plus $13.50 for the socks.

Australia and New Zealand

• FREE Shipping for canvases, art prints, and framed prints.
• A flat $6 shipping fee applies to other items.*
• USPS or UPS will transfer packages to your local carrier.
• Estimated delivery: 8 to 21 business days, subject to customs.
• Customers are responsible for customs duties and import taxes.
• *For PoochPrints Fruit and Bone Pattern Socks, an additional $13.50 shipping fee applies.
  Example: If you order a phone case, mug, and socks, the fee will be $6 for the case and mug combined, plus $13.50 for the socks.

Rest of the World

• $8 shipping fee for canvases, art prints, and framed prints.
• A flat $16 shipping fee applies to other items.*
• USPS or UPS will transfer packages to your local carrier.
• Estimated delivery: 10 to 21 business days, subject to customs.
• Customers are responsible for customs duties and import taxes.
• *For PoochPrints Fruit and Bone Pattern Socks, an additional $13.50 shipping fee applies.
  Example: If you order a phone case, mug, and socks, the fee will be $16 for the case and mug combined, plus $13.50 for the socks.